Returns/Refund policy: Please note that you have the right to return a product or to cancel an order within the first 7 days following delivery. Parts that have been fitted or are not in a resalable condition cannot be accepted back. Incomplete/damaged or incorrect goods: In the unlikely event that the goods reach you damaged or incomplete we will endeavor to replace them for you as soon as possible. Please inform us of any damaged deliveries as soon as possible.
Faulty items: In the unlikely event that you suspect a part may be faulty please contact us so we can make arrangements to test it. Where goods are found to be faulty we can arrange for a refund, or if you prefer a replacement or credit note. Payment may be required for any replacement parts sent out before return of ‘faulty’ goods. If, after testing, the goods are found not to be at fault we regret that we are not always able to accept them back – however in certain circumstances we may be able to arrange for a credit note for the value of the goods.
Please note: You must inform us of damaged deliveries within 7 days of delivery. We are unable to accept responsibility for damage to goods beyond this period. Returning Goods If you wish to return any item then please follow these basic steps: (a) Contact us to notify us of the return. (b) Send the goods to the following address: Returns, JG-SPARES, LINDENSTR. 63C 15517 FÜRSTENWALDE, DEUTSCHLAND, Please note that we can only refund if goods are returned in the original packaging in “as new” condition. (c) Attach a copy of the invoice as proof of purchase.
Suitability of products: Please note: It is your responsibility to ensure that the item that you have ordered is suitable for your car based on the information that we have published on our website. If you are in any doubt as to the suitability of any product for your vehicle then please contact us for further advice before ordering. All application information is supplied by the product manufacturers and all dates used in product descriptions are dates of vehicle manufacture, they are not vehicle registration dates. If you are in doubt please ask.Our conditions of Sale do not affect your statutory rights. All our transactions are subject to german law.